Outbound Telemarketing Software Solutions
As you all know, there are two major services offered by the telemarketing industry these days: inbound and outbound telemarketing. Both inbound and outbound telemarketing uses telemarketing software that promises ease if use as well as reliability, the reason that telemarketers have started using telemarketing software in order to handle calls easily and automatically.
In this article, I will be dealing mainly with outbound telemarketing software. As you all know, outbound telemarketing software is by far the most commonly applied tool in the telemarketing field. Although the job is tougher than the inbound telemarketing, outbound telemarketing software promises higher volume of sales when done properly.
Now, if you are looking for the most powerful outbound telemarketing software, I have here below a short list of the best outbound telemarketing software available in the market nowadays. Consider the following:
DialVision Outbound Telemarketing Software
DialVision is 100% web-based outbound telemarketing software that uses Microsoft Active Server Pages under Microsoft IIS, with a back end database of Microsoft's SQL Server. Being outbound telemarketing software, DialVision is ideal for handling outbound telemarketing campaigns. However, its capability is not only limited there, as DialVision can also support inbound and blended campaigns. It is also written in HTML, thus it's a thin-client application that requires only the use of a web browser at the agent's workstation. And, perhaps what's nice about this outbound telemarketing application is that is has a CRM Outbound Campaign portion that will be directly interfaced to Microsoft's CRM version 3.0 and will provide the capability to run an unlimited number of outbound telemarketing campaign against the CRM database.
TeamMax Outbound Telemarketing Software
TeamMax is the telemarketing software that can be used for outbound applications. It was developed by Acarda Technologies for outbound calling. According to its proponents, this product was developed for one particular purpose, that is, to make outbound telemarketing and market research activities productive and efficient. With its wonderful capabilities, TeamMax is now the pick of choice for small-medium sized call centers.
StrataDial(r).VC2 Outbound Telemarketing Software
Developed by Stratasoft, the StrataDial(r).VC2 is an outbound telemarketing software that significantly extends the capabilities of telemarketing call centers by integrating the telemarketing dialer with an extensive suite of call center software modules. This product is offered in complete package of telemarketing equipment including the company's teleservices dialers that provide both inbound and outbound telemarketing functionality.
Digisoft's Call Blending Outbound Telemarketing Software
Call Blending is Digisoft's powerful outbound telemarketing software that also handles inbound telemarketing applications. This product is named "Call Blending" for the reason that it has a telescript which blends intelligently the inbound and outbound calls based on call volume. When the inbound call volume decreases, the Telescript can automatically switch the agents to outbound calling. And, when the inbound call comes in, this outbound telemarketing software will easily queue the call and automatically distribute it to the first available agent.
PACER Outbound Telemarketing Software
Finally, there is the PACER of Database Systems Corp., one of the leading telemarketing service providers in the world. The PACER is actually an outbound telemarketing software dialer and call center phone system that handles both inbound and outbound telemarketing calls for a wide range of contact centers. The calls are initiated by this system or accepted from the outside and distributed to the service agents in an intelligent fashion. Perhaps what is best about this product is that it has ACD and IVR components, plus a recording capability.
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